We started this business in October 2009. We are family owned and operated. We have 4 full-time pet stylists: Carla, Trisha (Carla's sister), Christine and Nichole, 2 bathing techs: Jacob(Carla's son) and Matthew, and a receptionist: Kelly (Carla and Trish's soon to be sister-in-law!).
We do things a little differently here at Carla's Grooming.
First, pets are bathed by Jake or Matt, where they check their anal glands and express them if needed, clean their ears, and perform any additional services, such as teeth brushing, hot oil treatments, or salt scrubs, then they are hand dryed. Next they go to Carla, Trish, Chris, or Nichole to be brushed out, have their pads and nails trimmed, their ears plucked, their sanitary areas shaved, their face, feet and tails trimmed and then they are groomed or given their haircut, if desired. Next, each pet is inspected by at least one other person. This allows us to have three sets of eyes and hands on every pet to detect problems such as lumps that may not have been there the last time, hot spots that need to be treated, ear infections, and signs of other health issues.
Second, pets are booked by appointment which allows us to have your pet ready in 1 to 2 hours, so you are not waiting all day and neither are they!
This also reduces their stress from separation anxiety and there is usually less commotion with fewer pets in the salon at a time.
Third, parents are allowed to stay with their pets during the entire process. Just let us know when booking your appointment that you would like to stay. We have seating in the reception area where you can wait, as long as it doesn't seem to upset them and we are allowed to do our work.